Privacy Policy

STAKD Storage Pty Ltd (ABN 78 701 283 525), trading as STAKD Storage (STAKD, we, us or our), respects your privacy. This policy explains how we handle personal information in connection with our website, enquiries, customer relationships and storage operations.

1. What this policy covers

This policy applies to personal information we collect through stakdstorage.com.au, by email, through future account or customer processes, and in connection with our planned facility at 5 Saligna Drive, Tullamarine VIC 3043, Australia.

2. Personal information we may collect

Depending on how you interact with us, we may collect:

• identity and contact details, such as your name, email address and mobile number;
• business details, including company name and trade or industry;
• enquiry details, storage preferences, proposed start timing, notes and founding-offer interest;
• account and customer information required to establish and manage a storage relationship;
• billing and payment information required to administer payments and accounts, noting that payment providers may process payment-card details on our behalf;
• access and security information, such as authorised users, facility or unit access records and, when the facility operates, security footage;
• your optional marketing preferences and consent choices;
• communications with us and records of customer support; and
• technical website information, such as IP address, browser or device type, referral information and basic server logs.

If you provide information about another person, please ensure you are authorised to do so and that they understand how their information may be handled.

3. How we collect information

We generally collect personal information directly from you when you submit an enquiry, contact us, create or use an account, enter an agreement, make a payment, arrange access or otherwise deal with us. We may also receive information from authorised representatives, service providers or automatically through standard website infrastructure.

4. Why we use personal information

We may collect, hold, use and disclose personal information to:

• respond to enquiries and assess storage requirements;
• confirm availability, pricing and suitable unit options;
• establish and manage accounts and customer relationships;
• administer agreements, billing, payments and support;
• manage facility and unit access, safety and security;
• operate, secure and improve our website and services;
• send marketing updates where you have chosen to receive them, and manage opt-outs;
• prevent misuse, investigate incidents and protect our rights; and
• meet legal, regulatory, insurance and record-keeping obligations.

Marketing consent is optional. You can opt out of marketing emails at any time using the unsubscribe method in the message or by contacting us.

5. Biometric and facial-recognition technology

If biometric identification technology is proposed in future, we will assess the privacy implications, provide appropriate notice before collection and obtain consent where required. This Privacy Policy, by itself, does not constitute consent to collect or use biometric information.

6. When we share information

We may share personal information where reasonably necessary with:

• website, cloud hosting, database, communications, customer-support and security providers;
• payment and billing providers;
• contractors who help operate or maintain the facility and related services;
• professional advisers, insurers and auditors;
• regulators, courts, law-enforcement bodies or other parties where required or authorised by law; and
• a prospective purchaser or adviser in connection with a proposed business transaction, subject to appropriate confidentiality arrangements.

We do not sell personal information.

7. Overseas processing

Some technology and service providers may store or process information outside Australia, or use distributed infrastructure in more than one country. The locations may depend on the provider and service configuration in use. Where an overseas disclosure is likely, we will take reasonable steps required by applicable privacy law and provide further information about likely locations where practicable. You may contact us for current information about our service-provider arrangements.

8. Data security

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No website, transmission or storage system can be guaranteed to be completely secure.

9. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to manage enquiries and customer relationships and meet legal, accounting, dispute-resolution and security requirements. When information is no longer required, we take reasonable steps to delete it or de-identify it, subject to lawful retention obligations and backup cycles.

10. Access and correction

You may ask to access personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. Contact us using the details below. We may need to verify your identity and may decline or limit a request where permitted by law. If so, we will explain the reason where required.

11. Cookies and analytics

Our website infrastructure may use essential cookies or similar technologies and standard server logs to deliver and secure the site. We also use analytics technologies, including Google Analytics, to understand website usage, page interactions, traffic sources, website performance and whether an enquiry has been successfully received.

These analytics services may use cookies or similar technologies and process technical, device and usage information such as browser and device type, approximate location, pages viewed, interactions, referral or campaign information and session information. We configure our website analytics events to use behavioural and categorical information only. We do not send Google Analytics the name, email address, phone number, company name, notes or other contents entered into the enquiry form.

Google processes analytics information under its own terms and privacy arrangements and may process information outside Australia. You can limit cookies using your browser settings. We will review the need for additional consent choices before introducing advertising, remarketing or similar tracking technologies.

12. Privacy complaints

If you have a privacy concern, please email us with enough detail to understand the issue. We will acknowledge and investigate the complaint and aim to respond within a reasonable period, generally within 30 days. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

13. Changes to this policy

We may update this policy as our services, systems or legal obligations change. The current version will be published on this page with its effective date. Material changes may also be communicated through an appropriate additional notice.